Caseus.ai

The goal was to develop a virtual AI assistant accessible via browser, capable of independently handling the most common requests, providing precise answers based on internal documentation, and making access to this knowledge easier, faster, and more accurate for its clients.

Webion developed a responsive web platform that allows users to register, manage their profile, and interact with a chatbot specialized in dairy preparations.
The system was designed to provide accurate and contextual responses, based on the technical documentation provided by the company. The platform integrates a payment system, with the option to choose between a monthly or annual subscription, and offers a personal area where users can view their conversation history. For administrators, a dedicated back office was created to monitor access, roles, and frequent requests.

The project was divided into four main phases. The first involved the study of the user interface and the creation of the design in Figma. Next, the infrastructure setup and the back office were implemented, followed by the development of the chatbot and the integration with the payment system. The final phase included post-launch support.

The new system made it possible to automate the most frequent responses and offer support available 24/7, an important step toward the digitalization of business processes and operational efficiency in the dairy sector.