A single space where the patient follows their own journey, the physiotherapist coordinates sessions and availability, and the clinical team monitors results and adherence.
Client
Rihub
Published
October 2025
Ri-Hub is an Italian digital physiotherapy platform that makes rehabilitation accessible anywhere, thanks to a system of video consultations and personalized programs overseen by licensed physiotherapists. Born in Tigullio from a team of healthcare and design professionals, Ri-Hub combines technology and clinical expertise to break down the logistical barriers of traditional care. The service is aimed at those who need rehabilitation programs but have little time, difficulty traveling, or live far from specialized centers, offering a simple, safe, and tailored experience directly at home.
Fragmented processes made it difficult to continuously monitor clinical status, efficiently confirm appointments, and keep multiple therapists aligned on the same care plan. A single hub was needed that integrated medical video calls, pain tracking, timely notifications, availability management, and a consistently synchronized user experience.
A fully responsive web application designed for patients and physiotherapists. The video calls support teleconsultations with dedicated controls. The rehabilitation pathway modules include personalized suggestions, clinical monitoring, and a smart waiting room. The back office manages roles, taxation, availability, and economic statistics.
Agile methodology with weekly work cycles, shared backlog, and incremental releases on different environments. The phases followed a structured path: graphic experience prototyping, testing with clinicians, development of the main modules (pathway, video, agenda), up to progressive follow-up with bug fixing. Collaboration was facilitated by weekly releases, co-design activities with clinical managers, and a shared space for rapid feedback collection and management.
Unification of processes — rehabilitation pathways, live sessions, asynchronous activities, and communications — into a single traceable hub. Greater therapeutic adherence thanks to reminders, daily tips, and pain monitoring, resulting in increased engagement. Improved operational efficiency through "self-service" availability, economic management, and mass notifications, reducing the clinical team's manual workload. Finally, maximum data transparency thanks to shared dashboards that aggregate clinical performance.
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